Enterprise and Commerce

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- TH1EN32C25

Campus Sighthill Campus

Qualification SCQF Level 6

Study mode Full time

Start date Jan 2026

Course overview
Study options

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Course overview

This dynamic course is designed for students aiming to build a strong foundation in business and marketing, while also achieving the National Progression Award (NPA) in Customer Service. It offers a practical and engaging introduction to the core functions of modern business, equipping you with the skills and knowledge needed to thrive in customer-focused environments.

You will explore the principles of customer service and how they underpin successful business relationships, while also developing essential IT skills to support digital communication and data handling. The course introduces key concepts in economics and accounting, helping learners understand how businesses operate and the financial and marketing contexts in which they operate.

The course provides insight into how products and services are promoted and sold, with a focus on consumer behaviour and strategic planning. You will also examine the role of management in shaping organisational success, including how people and teams are led and motivated.

By the end of the course, students will have a well-rounded understanding of business operations, customer service excellence, and the tools needed to contribute effectively in a variety of professional settings.

What you will learn

Social Media for Customer Service
Customer Service Product and Service Requirements
IT and Communication Skills for Customer Service
Introduction to Managing People in Organisations
Economics and Accounting Studies

These are just some of the subject areas you will cover within your course.

Meta Skills Developed:

Integrity
Adapting
Initiative
Communication
Collaboration
Curiosity
Critical thinking

Placement information

Social Media for Customer Service
Customer Service Product and Service Requirements
IT and Communication Skills for Customer Service
Introduction to Managing People in Organisations
Economics and Accounting Studies

These are just some of the subject areas you will cover within your course.

Meta Skills Developed:

Integrity
Adapting
Initiative
Communication
Collaboration
Curiosity
Critical thinking

Study Options

Campus	Study mode	Start date
Sighthill Campus	Full time	19/01/26

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