Enterprise and Commerce
Business and Marketing Level 6
Campus Sighthill Campus
Qualification SCQF Level 6
Study mode Full time
Start date
Jan 2026
Course enquiry form
Course overview
This dynamic course is designed for students aiming to build a strong foundation in business and marketing, while also achieving the National Progression Award (NPA) in Customer Service. It offers a practical and engaging introduction to the core functions of modern business, equipping you with the skills and knowledge needed to thrive in customer-focused environments.
You will explore the principles of customer service and how they underpin successful business relationships, while also developing essential IT skills to support digital communication and data handling. The course introduces key concepts in economics and accounting, helping learners understand how businesses operate and the financial and marketing contexts in which they operate.
The course provides insight into how products and services are promoted and sold, with a focus on consumer behaviour and strategic planning. You will also examine the role of management in shaping organisational success, including how people and teams are led and motivated.
By the end of the course, students will have a well-rounded understanding of business operations, customer service excellence, and the tools needed to contribute effectively in a variety of professional settings.
What you will learn
- Social Media for Customer Service
- Customer Service Product and Service Requirements
- IT and Communication Skills for Customer Service
- Introduction to Managing People in Organisations
- Economics and Accounting Studies
These are just some of the subject areas you will cover within your course.
Meta Skills Developed:
- Integrity
- Adapting
- Initiative
- Communication
- Collaboration
- Curiosity
- Critical thinking
Placement information
- There will be no work placement requirement.
How the course is assessed
Each subject will have different evidence requirements and assessment approaches.
Some examples are provided below on the methods of assessment
- Open Book
- Exam – Closed-book controlled
- Project-based assessments
Number of days per week
- Three days per week, two in person and one self-study.
Entry requirements
- A minimum of four relevant National 5s (must include English and Maths/Numeracy) at C or above
Or
- Any relevant National Qualifications Group Award at SCQF level 5. Must include Comms and Numeracy
Or
- Successful completion of level 5 Business & Marketing
English Proficiency Requirements
Minimum IELTS 5.5Progression and Articulation Routes
- HNC Business
- HNC Marketing
Career options
There are many employment opportunities across a range of service industries, e.g., hotels, retail outlets, sports centres, railway stations, airports, and call centres.
Course skills open opportunities as:
- Junior Marketing Officer
- Junior Business Assistant
Study Options
| Campus | Study mode | Start date |
|---|---|---|
| Sighthill Campus | Full time | 19/01/26 |
